Privacy Policy

1. Introduction

olb8 ("we", "us", "our", or the "Company") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, process, and protect personal information that you provide to us or that we collect from you when you access or use our online betting platform available at https://olb8.cam (the "Platform") and our related services (collectively, the "Services").

This Privacy Policy applies to all users of the olb8 Platform, including visitors who browse our website without registering an account and registered users who actively use our betting services. By accessing the Platform or using our Services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must discontinue use of the Platform immediately.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the olb8 Platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions, the Terms & Conditions shall prevail to the extent of the inconsistency.

2. Information We Collect

2.1 Personal Information You Provide Directly

When you register an account with olb8, we collect personal information that you voluntarily provide to us. This information is necessary for us to provide our Services, verify your identity, comply with legal obligations, and maintain the security and integrity of our Platform. The personal information we collect includes:

• Identity Information: Full legal name as it appears on your government-issued identification document, date of birth, nationality, and gender.
• Contact Information: Email address, mobile phone number, residential address including street address, city, postal code, and province within Indonesia.
• Identification Documents: Copies of government-issued identification such as your Indonesian National Identity Card (Kartu Tanda Penduduk / KTP), passport, or driver's license. We may also collect selfie photographs holding your identification document for enhanced verification purposes.
• Financial Information: Bank account details including bank name, account number, and account holder name for processing deposits and withdrawals. Payment method information for e-wallet services such as OVO, DANA, GoPay, or ShopeePay account identifiers.
• Account Credentials: Username, password, and security questions selected during account registration.
• Communication Data: Information you provide when you contact our customer support team, including chat transcripts, email correspondence, and phone call recordings (where permitted by law and with your consent).

2.2 Information We Collect Automatically

When you access or use the olb8 Platform, we automatically collect certain technical information about your device and your interaction with our Services. This information helps us understand how users engage with our Platform, diagnose technical issues, prevent fraud, and improve overall user experience. Automatically collected information includes:

• Device Information: Device type (desktop, mobile, tablet), operating system and version, browser type and version, screen resolution, device identifiers such as IP address and MAC address.
• Usage Data: Pages visited, features accessed, time spent on pages, navigation paths through the Platform, links clicked, betting patterns, game preferences, and frequency of use.
• Location Data: General geographic location derived from your IP address (city and region level, not precise GPS coordinates) to verify that you are accessing the Platform from within Indonesia.
• Transaction History: Complete records of all deposits, withdrawals, bets placed, bet outcomes, winnings, bonuses claimed, and other financial transactions conducted through your account.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. Please see Section 8 for detailed information about our use of cookies.

2.3 Information from Third-Party Sources

In certain circumstances, we may receive information about you from third-party sources to verify your identity, prevent fraud, or comply with legal obligations. These third-party sources may include:

• Identity verification service providers that confirm the authenticity of identification documents.
• Payment processors and financial institutions that facilitate deposits and withdrawals on your behalf.
• Credit reference agencies and fraud prevention agencies (where permitted by Indonesian law).
• Publicly available sources such as social media profiles (only when you connect your social media account to your olb8 account).

3. How We Use Your Information

olb8 processes your personal information for specific, legitimate purposes related to providing betting services, maintaining platform security, and complying with legal requirements. We use your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your olb8 account.
• Processing your registration and verifying your identity through KYC procedures.
• Enabling you to place bets, play games, and use all features of the Platform.
• Processing deposits, withdrawals, and other financial transactions.
• Managing your account balance, transaction history, and betting records.
• Providing customer support and responding to your inquiries.

3.2 Legal and Regulatory Compliance

• Verifying your age to ensure compliance with the 21+ age requirement for gambling services.
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks as required by applicable regulations.
• Detecting, investigating, and preventing fraud, money laundering, underage gambling, and other illegal activities.
• Complying with legal obligations, court orders, and requests from law enforcement or regulatory authorities.
• Maintaining records required by gaming regulations and financial transaction reporting laws.

3.3 Platform Improvement and Personalization

• Analyzing usage patterns and betting behavior to improve our Services and develop new features.
• Personalizing your experience on the Platform, including recommending games based on your preferences.
• Conducting research and statistical analysis to better understand user needs and preferences.
• Testing new features, products, and services before full deployment.

3.4 Marketing and Communications

• Sending you promotional offers, bonuses, and information about new games or features (only with your consent, which you may withdraw at any time).
• Communicating important account updates, changes to our Terms & Conditions or Privacy Policy, and other service-related notifications.
• Conducting customer satisfaction surveys to improve our Services.

3.5 Security and Fraud Prevention

• Monitoring for suspicious activity, unauthorized access attempts, and potential security breaches.
• Implementing security measures to protect your account from hacking, phishing, and identity theft.
• Investigating and resolving disputes, complaints, and suspected violations of our Terms & Conditions.
• Maintaining the integrity of betting markets and preventing match-fixing, collusion, or other forms of betting fraud.

4. Legal Basis for Processing

olb8 processes your personal information only when we have a valid legal basis to do so. The legal bases for our data processing activities include:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions governing your use of olb8 Services). This includes account creation, processing bets and transactions, and providing customer support.
• Legal Obligation: Processing is required to comply with Indonesian and international laws, including anti-money laundering regulations, age verification requirements, tax reporting obligations, and responding to lawful requests from authorities.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, improving our Services, and direct marketing (subject to your right to object).
• Consent: Where required by law, we obtain your explicit consent before processing certain types of information, such as marketing communications or optional data collection. You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

5. How We Share Your Information

olb8 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with selected third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf. These service providers have access to personal information only to the extent necessary to perform their services and are contractually obligated to maintain confidentiality and security. Service providers we work with include:

• Payment processors that facilitate deposits and withdrawals through Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallets (OVO, DANA, GoPay, ShopeePay).
• Identity verification services that authenticate your KTP and other identification documents.
• Cloud hosting and data storage providers that securely store our databases.
• Customer support platform providers that help us manage support tickets and live chat.
• Email service providers that deliver account notifications and promotional communications.
• Analytics providers that help us understand platform usage and improve user experience.

5.2 Game Providers

When you play games from third-party providers (such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, or Ezugi), minimal information necessary for gameplay (such as your username and session token) may be shared with these providers. Game providers process this data according to their own privacy policies.

5.3 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or government authorities when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or lawful request from authorities.
• Enforce our Terms & Conditions or other agreements.
• Protect the rights, property, or safety of olb8, our users, or the public.
• Prevent, detect, or investigate fraud, security incidents, or illegal activities.

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving olb8, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such change in ownership or control of your personal information via email or prominent notice on our Platform.

5.5 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so, such as when you authorize us to share information with a specific partner service.

6. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside Indonesia where olb8 or our service providers operate. These countries may have data protection laws that differ from Indonesian laws. When we transfer your personal information internationally, we implement appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy, including:

• Standard contractual clauses approved by recognized data protection authorities.
• Ensuring the receiving country provides an adequate level of data protection.
• Obtaining your explicit consent where required for the transfer.

7. Data Security

olb8 takes data security extremely seriously and implements industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmission between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology—the same encryption standard used by major financial institutions worldwide.
• Secure Data Storage: Personal information is stored on secure servers with restricted access controls. Sensitive data such as passwords are hashed using industry-standard cryptographic algorithms.
• Access Controls: Access to personal information is restricted to authorized olb8 employees and service providers who require access to perform their duties. All personnel with access to personal data are bound by strict confidentiality obligations.
• Two-Factor Authentication: We offer optional two-factor authentication (2FA) to add an extra layer of security to your account.
• Regular Security Audits: Our systems undergo regular security assessments and penetration testing by independent third-party security firms to identify and address potential vulnerabilities.
• Incident Response Plan: We maintain a comprehensive incident response plan to quickly detect, respond to, and mitigate security breaches.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide your personal information at your own risk. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

8. Data Retention

olb8 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and the purpose for which it was collected:

• Account Information: Retained for the duration of your account's active status plus an additional period as required by Indonesian gambling regulations and tax laws (typically five to seven years after account closure).
• Transaction Records: Retained for a minimum of seven years to comply with financial record-keeping requirements and anti-money laundering regulations.
• Marketing Communications: Retained until you unsubscribe or withdraw consent, after which your contact information is removed from marketing lists within thirty days.
• Customer Support Records: Retained for three years to enable us to reference past interactions and improve service quality.
• Technical Logs: Server logs and security logs are typically retained for twelve months for security monitoring and troubleshooting purposes.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with industry best practices. Anonymized data that can no longer identify you may be retained indefinitely for statistical analysis and research purposes.

9. Cookies and Tracking Technologies

olb8 uses cookies, web beacons, and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that helps our website recognize you and remember your preferences.

9.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Necessary for the Platform to function properly. Enable account login, transaction processing, and session management.	Session (deleted when you close your browser)
Performance Cookies	Collect anonymous information about how visitors use our Platform to help us improve performance and user experience.	Up to 2 years
Functionality Cookies	Remember your preferences such as language selection, display settings, and recently viewed games.	Up to 1 year
Targeting Cookies	Deliver personalized content and promotional offers based on your interests and betting patterns.	Up to 1 year

9.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from using certain features of the olb8 Platform and may affect your user experience. Instructions for managing cookies in popular browsers:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Cookies and site permissions

10. Your Privacy Rights

You have certain rights regarding your personal information held by olb8. These rights may be subject to limitations and exceptions under applicable law. Your rights include:

• Right of Access: You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.
• Right to Rectification: If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction or update of that information.
• Right to Erasure: You have the right to request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected. Note that we may retain certain information where required by law.
• Right to Restrict Processing: You can request that we restrict processing of your personal information in certain circumstances, such as while we verify the accuracy of disputed data.
• Right to Object: You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes.
• Right to Data Portability: Where technically feasible, you can request that we transfer your personal information to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 13. We will respond to your request within thirty (30) days. In some cases, we may need to verify your identity before processing your request to protect against unauthorized access to your personal information.

11. Children's Privacy

olb8 services are intended exclusively for adults aged twenty-one (21) years and older. We do not knowingly collect personal information from individuals under the age of 21. Our Terms & Conditions explicitly prohibit account registration by minors, and we implement age verification procedures to prevent underage access.

If we become aware that we have inadvertently collected personal information from a person under 21 years of age, we will take immediate steps to delete such information and close the associated account. If you believe a minor has registered an account with olb8, please contact us immediately at [email protected] so we can take appropriate action.

Parents and guardians are encouraged to monitor their children's internet usage and to help enforce our age restrictions by instructing minors never to provide personal information to gambling websites.

12. Changes to This Privacy Policy

olb8 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on our Platform with a new "Last Updated" date.
• Sending an email notification to the email address associated with your account.
• Displaying a prominent notice on our Platform homepage for a reasonable period.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of olb8 Services after changes to this Privacy Policy become effective constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following channels:

• Email: [email protected]
• Subject Line: Please include "Privacy Inquiry" or "Data Protection Request" in your email subject line for priority handling.
• Live Chat: Available 24/7 through the olb8 Platform for immediate assistance with privacy-related questions.
• Data Protection Officer: For formal data protection requests (such as access requests or deletion requests), please clearly indicate in your communication that you are exercising a specific privacy right under applicable law.

We take all privacy inquiries seriously and will respond to your communication within seven (7) business days. For complex requests that require additional investigation, we will acknowledge receipt of your inquiry within seven days and provide a substantive response within thirty (30) days.

Thank you for trusting olb8 with your personal information. We are committed to maintaining that trust through transparent, responsible data practices and robust security measures. Your privacy is our priority.